Our Purpose
We exist to deliver person-centred disability support that helps people live with dignity, independence and genuine choice. Whether it’s daily living assistance, community participation, life skills training, support coordination, therapy supports, short-term accommodation (respite) or Supported Independent Living (SIL), we co-design supports around your goals, culture and routines — not the other way around.
Our Promise
Your care, your choice, your future. You decide what good support looks like. We listen, adapt and walk alongside you at your pace.
Our Values
Dignity & respect
We see the person first and communicate in plain English.
Choice & control
Your goals guide planning, staffing and scheduling.
Reliability
On-time shifts, clear updates and simple rescheduling.
Inclusion
Culturally safe, welcoming and LGBTQIA+-inclusive.
Safety & quality
Worker screening, training, supervision and continuous improvement aligned with NDIS Practice Standards.
Our Approach (How we work with you)
- Person-centred & strengths-based:
Supports designed around what matters to you — not a generic roster.
- Co-design & transparency:
We agree on roles, responsibilities and check-ins up front, in writing.
- Culturally safe & inclusive:
We value language, faith and cultural practices, and where possible
we match workers by skills, culture or language.
- Evidence-informed practice:
that fit your environment.
- Clear communication:
Service agreements, invoices and updates in plain English (Easy Read on request).
- Collaboration:
We work with families, carers, support coordinators and clinicians (with your consent).
What we do?
Why people choose us
- Person-centred approach
Your care, your choice, your future.
- Qualified & compassionate staff
Professional, empathetic, respectful.
- Culturally safe & inclusive
We value diversity and welcome all backgrounds.
- Consistency you can rely on
On-time shifts, clear updates, easy rescheduling.
- Teamwork with your providers
We collaborate with coordinators, therapists and careers.
- Quality, safeguarding & improvement
We align our practice with the NDIS Practice Standards and maintain strong governance across recruitment, induction, supervision and incident management.
What this means for you
● NDIS Worker Screening and required checks completed before shifts
● Mandatory training and ongoing professional development
● Risk assessments and support plans that are easy to understand
● Incident reporting and prompt resolution when issues arise
● Regular quality audits and “you said, we did” improvements
- Complaints & feedback
We take feedback seriously and respond quickly. You can speak to any team member, use our feedback form, or contact us confidentially. We keep you informed about outcomes and next steps.
- Inclusion & cultural safety
Everyone is welcome here. We respect culture, language and identity, and we can try to match workers to your preferences where possible. If you need an interpreter, alternative formats or specific routines observed, tell us — we’ll make it work.
- Working with families & carers
If you’d like your family, carers or a support coordinator involved, we’ll plan how to share updates and make decisions together (with your consent). We respect privacy, boundaries and the way you want information shared.
- How we measure success
● Progress towards your goals
● Confidence and participation at home, at work/study and in the community
● Safety, reliability and satisfaction with supports
● Clear, open communication and fewer surprises
- Getting started is easy
Tell us your goals:
We’ll listen and map supports to your plan.
Start supports:
We agree on a start date, roster and check-in schedule.
- Acknowledgement of Country
We acknowledge the Traditional Custodians of the lands on which we live and work, and pay our respects to Elders past and present. We extend that respect to Aboriginal and Torres Strait Islander peoples we support.
